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Pre Order Terms & Conditions

 

Pre-order is a service that lets you order a product before the official launch date.

The following conditions apply for pre-orders:

1) Delivery

  • We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment.  This is not always possible due to availability at our warehouse.
  • Delivery charges may apply to all pre-orders unless otherwise stated.
  • Standard Delivery timelines (estimated 2 to 7 days for continental U.S. orders) will apply from the moment the pre-ordered product is available.
  • MedWand Solutions, Inc. (“MSI”) will endeavor to deliver on the launch date, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date.
  • Delivery will also be dependent upon FDA approval of the which is expected to be granted by the official launch date.  Unforeseen delay in FDA approval may delay delivery of pre-ordered products.

2) Payment 

  • Payment will be taken as soon as the order is received. 

3) Separate shipping

  • Pre-ordered products are shipped separately. 
  • They will not be sent with any other MSI products. 

Your pre-order purchase is also subject to our “Terms of Service”.

*FOREIGN SHIPMENTS: Import duties and taxes may be levied once your order reaches your country. Charges depend on the value of the package and where it is being delivered to. We cannot control these charges nor predict what they might be. For further information on import duties and taxes please contact your local customs office.

We aim to dispatch orders placed with MSI before 1:00pm (Pacific Time) Monday to Friday the same day subject to stock and payment clearance. Orders placed with MSI after 1:00pm (Pacific Time) Monday to Friday, and orders placed with MSI over weekends and bank holidays, will be dispatched the next working day subject to stock and payment clearance.

Standard Delivery

With MSI’s Standard Delivery, your goods will be sent by United States Post Office or dispatched using an express courier service, subject to stock and payment clearance. You will receive your goods within 3 - 5 working days. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused to you by late delivery. For your protection, we will require a signature on delivery.

Guaranteed Next Day Delivery

When you upgrade to our Guaranteed Next Day Delivery service your goods will be dispatched using an express courier service, subject to stock and payment clearance. You will receive your goods the next working day if the order is placed before 1.00pm Pacific Time. We make every effort to deliver goods within the estimated time, however delays are occasionally inevitable, and we cannot be held liable for any loss caused to you by late delivery. For your protection, we will require a signature on delivery.

Pre–ordered products: payment is taken at the time of ordering from MSI and not postponed until shipping. Unfortunately we cannot make exceptions. In the event that an item is temporarily out of stock we will notify you of the delay and dispatch it as soon as it arrives.

A valid email address is needed to receive order confirmations and order dispatch info.