WARRANTY & RETURNS
MEDWAND One (1) Year Warranty
MedWand Solutions, Inc., (“MSI”) also doing business as MedWand and MedWand Digital Health, warrants this product to be free from defects in workmanship and materials at the point of sale. Subject to this product being purchased from an authorized dealer/distributor and used in accordance with its instructions for use, the product shall continue to be free from defects, for a period of one (1) year from the date of original purchase, unless otherwise specified in the product packaging.
Any damage or defects caused by a failure to follow the instructions which relate to this product or as the result of an accident, abuse, misuse, misapplication, product modification, faulty ancillary equipment, improper voltage or current, lightning or other acts of God, normal wear and tear, shipping damage or loss, damage to other equipment or damage caused by the actions of anyone other than MSI are expressly excluded from the warranty stated above.
MSI will, at its sole election, repair or replace any product that proves to be defective in either or both of workmanship or materials and as covered by this warranty. If the product is no longer manufactured or is out of stock at or after the time MSI learns of the warranty claim, MSI may, at its sole election, replace your product with a similar product. MSI’s liability is limited to the repair or replacement, of any defective product under warranty and any incidental or consequential damages are expressly excluded to the fullest extent permitted by law. This warranty is not transferable and does not extend to users other than the original purchaser of the product. MSI reserves the right to use new or refurbished parts for warranty repairs.
UNDER NO CIRCUMSTANCES WILL MSI’S LIABILITY FOR ANY PRODUCTS OR SERVICES EXCEED THE PURCHASE PRICE PAID THEREFORE.
MSI MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED AND EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSES AND MSA DOES NOT REPRESENT THAT ANY PRODUCTS OR SERVICES PURCHASED WILL MEET THE USER’S OR PURCHASER’S REQUIREMENTS.
Nothing in this warranty shall limit or exclude liability of MSI for death or personal injury resulting from MSI’s negligence, for fraud or fraudulent misrepresentation.
Return Policy / Warranty Service
Warranty claims will only be valid when proof of purchase is supplied to MSI to confirming that the product was purchased from MSI or an authorized dealer and that the claim is within one (1) year of the original purchase date. To make a warranty claim you must first contact MSI by opening a support ticket at support.medwand.com stating your email address, name, contact telephone number, full postal address, the name of the product and its serial number, date, place of purchase and a detailed description of the problem you are experiencing.
If the defect is covered by this warranty then you will be provided with an authorization number and instructions for return shipment. Where possible, you must send MSI the damaged or defective product, return shipments are at the customer's expense. The returned product MUST be accompanied by the original proof of purchase. We highly recommend that you retain a copy of this proof of purchase for your records. MSI shall not be responsible for lost or damaged products during shipment. Any product returned without the original proof of purchase will be returned without being examined or tested and such return shall be at the customer’s expense.
To avoid any additional charges, all returns and exchanges must include the original packing materials, product box, all included accessories and instruction manuals. The absence of any of the aforementioned items may mean that you incur a charge for their replacement. MSI shall not be liable for any indirect or direct consequential loss.